Get your Pixel Phone Repaired

Pixel phones have support options for in-warranty and out-of-warranty damage. The availability of mail-in and walk-in options depends on your phone's warranty status and your location. Important: As part of our commitment to sustainability, we may remove paper warranty from the device packaging of Pixel 7 and Pixel 7 Pro phones. You can check the model and region warranty during phone setup. This info is available on your phone anytime, even if you also received a paper warranty. To find the warranty, under "Settings," tap About phone Limited warranty. Important: You’ll need to factory reset your phone before you get your phone repaired. If you don’t, the service center will reset it for you. A factory reset erases all your data from your phone. Back up your Google Account: To avoid loss of data, remember to back up, then factory reset your phone, and remove the SIM card. Check your repair options: Walk-in - Services can often be completed on the same day.

Check with your nearest service location for the exact time. Be sure to bring your proof of purchase or invoice. If you can’t find a service centre in your area, you can arrange for us to pick up the phone from you. Fill out the Contact Us form. Before you take your phone to a service centre, review the in-store terms of service. 2. On the left, tap Security Your devices. 3. On the phone, tap More Sign out. If you can't turn on your phone to reset it, or your phone isn't factory reset when you bring it to a service partner, they'll reset it for you. Remember to keep your SIM card. During your visit, the service partner checks the warranty status of your phone, inspects it to confirm the damage reported, and gives you the cost of the service. To verify the warranty status, provide your proof of purchase or invoice.

If damage is found during inspection that increases the service cost, the partner reaches out to you to approve the new cost before the service starts. When your service is completed, the service centre notifies you that the phone is ready for pickup. If you don't have a Walk-In Centre in your city, contact us to arrange for the device to be picked up from you. Important: Google provides Pixel phone services through our authorized service partner company, F1 Info Solutions and Services Pvt. Ltd. The kind of service available depends on your location by PIN code. Based on your location by PIN code, you could have mail-in service. Back up your phone's data. 1. Pack the phone and copies of the invoice and proof of purchase in the original box. Use bubble wrap or soft cushion packaging to prevent in-transit damages. 2. Within 48 hours, you'll receive an email from our service partner with the information on the service request ticket number.

You're updated once the service centre dispatches the device post service. Important: You get updates on the status of your service by email. The standard turnaround is 19 business days for mail service. If you have questions about your phone's out-of-warranty service status, physical damage, or paid service, contact us. Check your warranty status: You’ll need your phone’s IMEI number. To check your device warranty, go to Warranty Helper. Back up your Google Account: To avoid loss of data, remember to back up. Check your repair options: Walk-in: Repairs can often be completed same-day. Check with your nearest repair location for the exact time. Learn more about authorized service providers. Mail-in: Repairs take 7-10 business days after you ship your phone. Repair your own phone: To fix your phone yourself, learn how to repair your own Pixel phone. Important: These steps apply for users in Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy, Japan, the Netherlands, Norway, gadget website Portugal, Spain, Sweden, Switzerland, the United Kingdom, and the United States.

To check your repair options in other countries, contact Google support. Start the process at the Google Store in a supported country. 1. Tap Get started. Enter your phone's IMEI number. If you've started a return or replacement already but would like to have your phone repaired instead, contact us. 2. On the next screen, confirm that the IMEI entered matches the phone you want repaired. 3. Select the issues that apply to your phone. You'll find out which issues are covered for your phone and the available repair options. 4. Based on the repair option you choose, follow the below instructions to get your device ready. 2. On the left, tap Security Your devices. 3. On the phone, tap More Sign out. Make arrangements to visit your nearest repair partner with your phone. During your visit, the partner will check the warranty status of your phone, inspect it to confirm the damage reported, and give you the cost of the repair.

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